Refund policy

At SlyGoods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or not working upon delivery.
  • You received the wrong item.
  • The product is significantly different from the description on our website.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and tags.
  • Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products damaged due to misuse, improper handling, or unauthorized repairs.
  • Items with missing accessories or original packaging.
  • Products marked as "Final Sale" or "Non-Returnable."
  • Personal care or hygiene products once opened (if applicable).

3. Return Process

To request a return:

  1. Contact us within 7 days of delivery.
  2. Share your order number along with clear photos or videos of the issue.
  3. Once your request is approved, we will arrange a pickup where available or provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

After receiving and inspecting the returned product:

  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • If you paid via Cash on Delivery (COD), the refund will be made via bank transfer or UPI after you provide the required details.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear.

5. Replacement Policy

If your product is defective, damaged, or incorrect, we may offer a free replacement instead of a refund, subject to product availability.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets the eligibility criteria.

7. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), return shipping will be covered by SlyGoods.
  • For other approved returns, shipping charges may be deducted from the refund where applicable.

8. Contact Us

For any return or refund requests, contact us:

Email: slygoods.in@gmail.com

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)